FAQs
Here are a selection of Frequently Asked Questions, we hope these are helpful. Drop us a call or an email if you have any questions and we will do our best to help.
Design / Artwork
The best format for printing is a high resolution PDF, we can on occasion print from a word document or a .jpg image. If you are not sure, just drop us an email to studio@finkprint.co.uk and we can check the artwork for you.
Yes. Should you need help with your design, we have a variety of packages to suit your budget and requirements. Each product outlines the artwork requirements should you wish to provide your own artwork, or feel free to pop in to discuss your design and we can help.
This goes without saying, we will never send anything to print without your absolute approval.
We sure can! Fink Print offer a range of mini logo designs which are extremely budget friendly. Frankman can offer a completely bespoke logo design and branding packages .
We have a huge range of everyday print and marketing materials, as well as some exciting and different ideas to promote your business or special event!
View the range of products we can print here.
Some products we can print just as single copies, each product page shows the minimum order quantities. The higher quantity we can print at the same time, results in a more cost effective solution for you.
In most cases, we can arrange for specific sizes to be printed. Please just ask our studio for whatever you are looking for.
There are too many to list, why have a great range of samples available in our Torquay shop, so why not pop in and we can discuss your requirements. If you are looking for something specific we can help source that for you.
General Questions
Absolutely, we are open Monday to Friday from 9am to 1pm for you to pop in. We can see you outside these hours, we just ask that you make an appointment to ensure we are not busy with other clients.
To enable us to offer you the best pricing, we combine our orders and therefore offer a standard delivery time of 3 to 4 days. We can speed things up if you need us to, it just costs a little extra.
We certainly do, and would be delighted to help. In some instances, we can offer even same day printing.
Yes, we most definitely can! If you do not see the price you are looking for, just drop us an email at hello@finkprint.co.uk and we can get you a specific quotation.
Each product page has pricing available for the most popular quantities, if you don’t see what you are looking for, or want to ask a specific question, simply email our studio at studio@finkprint.co.uk, and we will get back to you as soon as we can.
Not at all, we can offer design to any one in the world, and deliver print across the UK.
Within the Frankman Group, we also offer websites, visit our Frankman website here to review the pricing options. We also have recently introduced Rock at Business which is a Small Business Coaching programme for small and start up businesses, visit the website here for more information. You can also join our Rock at Business Community Facebook group.
For small jobs yes we can offer immediate print and collection straight away, although we would always appreciate a little notice. Most print projects we work with a series of trusted print partners across the UK who give us fantastic trade prices, so we can produce quality and affordable print solutions for you.
We can arrange delivery direct to you, or perhaps you are outside Torquay and prefer to have your print delivered direct, just let us know and we can arrange this for you. There is no extra charge if you tell us at the point of order.
Please do let us know immediately! We will do everything we can to investigate and rectify the problem.
Certainly, we keep all our projects on file, just let us know the quantity required and we will take care of everything for you.
Via Sum up card payments, we are accept the following payment methods:
We can also accept, Cash, Bacs or Cheques made payable to Frankman Design Ltd.
For card payments, our minimum order is £1.00
Do I need to pay VAT on printed products?
Some printed products are tax-free, but there are a few you will need to pay VAT on.
Prices on our website exclude VAT, it’s important to know which printed products are VATable. The following shows which printed matter has standard rated VAT and which products are VAT free. The standard VAT rate is 20%.
Zero Rated
Books, Booklets, Brochures, Catalogues, Colouring Books (Children’s), Comics, Directories, Flyers*, Journals, Magazines, Manuals, Maps, Menus, Sheet Music, Newspapers, Orders of Service, Pamphlets, Price Lists (Without an Order Form), Recipes, Sports Programmes, Timetables & Travel Brochures
VAT Rated
Business Cards, Calendars, Certificates, Compliment Slips, Coupons, Delivery Notes, Diaries, Envelopes, Exhibition Stands, Greetings Cards, Gift Vouchers, Forms, Invitations, Invoices, Labels, Laminated Products, Letterheads, Manuscripts, Medical Records, Order Books or Forms, Postcards, Posters, Presentation Folders, Price Cards and Tags, Questionnaires, Roller Banners, Stationery, Table Talkers, Tickets & Vouchers
